Upland RightAnswers vs. ScreenSteps
A side-by-side comparison based on G2 review data.
| Metric | Upland RightAnswers | ScreenSteps |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 48 | 54 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 8.3 | 9.4 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 8.8 | 9.3 |
| NPS | 67.391304 | 81.132075 |
| Small Business | 18.8% | 45.1% |
| Mid-Market | 25.0% | 49.0% |
| Enterprise | 56.3% | 5.9% |
| Total page views | 493 | 110 |
| Total LLM citations | 869 | 257 |
Upland RightAnswers
RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support.
- Ease of Use
- Features
- Customer Support
- Knowledge Base
- Templates
- Helpful
ScreenSteps
ScreenSteps is a knowledge ops solution that helps teams empower every employee to act and feel like an expert, regardless of their experience, background, or tenure. The solution is made up of three components: 1. Knowledge Ops Platform: a centralized knowledge hub for creating, managing, and accessing digital guides and training courses. 2. Find & Follow Framework: a methodology for improving training and operations by transferring knowledge more effectively. 3. Knowledge Coaching: one-on-one coaching with knowledge ops experts to ensure a successful knowledge implementation.
- Setup Ease
- Helpful
- Easy Setup
- Efficiency
- Ease of Use
- Navigation Ease