G2 Vendor Directory

Upfront vs. Luma Health

A side-by-side comparison based on G2 review data.

MetricUpfront

by Upfront Healthcare

Luma Health

by Luma Health

Overall rating4.74.8
Review count2084
Ease of use9.29.5
Ease of setup9.19.1
Quality of support9.59.6
Meets requirements9.59.6
NPS89.47368488.888889
Small Business30.0%38.1%
Mid-Market50.0%56.0%
Enterprise20.0%6.0%
Total page views26568
Total LLM citations165,924

Upfront

Upfront’s patient engagement platform digitally guides every patient to the care they need. Upfront enhances patients' care experience through hyper-personalized, omnichannel outreach. Only the Upfront platform analyzes clinical and patient-reported data fused with psychographic segmentation and behavioral science to deeply personalize communications, activating patients to complete necessary care, show up for visits, and close any gaps in care.

Pros

    Luma Health

    Luma was founded on the idea that healthcare should work better for all. Our solutions eliminate bottlenecks in the patient journey to make health systems more efficient – from scheduling and care coordination to AI fax processing. Headquartered in San Francisco, Luma serves more than 1,000 healthcare organizations in the United States, Canada, and the United Kingdom. Luma supports the care journeys of more than 100 million patients.

    Pros

    • Ease of Use
    • Texting Feature
    • Texting Communication
    • Messaging Management
    • Customer Communication
    • Patient Communication