G2 Vendor Directory

Insightly Service vs. Kustomer

A side-by-side comparison based on G2 review data.

MetricInsightly Service

by Unbounce

Kustomer

by Kustomer

Overall rating4.74.4
Review count13566
Ease of use9.29.0
Ease of setup9.08.9
Quality of support8.89.1
Meets requirements9.29.1
NPS92.30769263.432836
Small Business30.8%21.8%
Mid-Market46.2%66.2%
Enterprise23.1%11.9%
Total page views291,690
Total LLM citations538,760

Insightly Service

Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.

Pros

  • Ease of Use
  • Features

Kustomer

Kustomer is the Intelligent Customer Experience Platform empowering brands to put customers at the center of every interaction. By unifying customer data, conversations, and AI-powered workflows into one seamless workspace, teams deliver service that delights, retains, and drives growth. With Kustomer, support becomes faster, smarter, and more personal.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Efficiency
  • Customer Support
  • Time-saving