Insightly Service vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Insightly Service | Freshservice |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 13 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.0 | 9.0 |
| Quality of support | 8.8 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 92.307692 | 75.644917 |
| Small Business | 30.8% | 18.0% |
| Mid-Market | 46.2% | 60.9% |
| Enterprise | 23.1% | 21.1% |
| Total page views | 29 | 3,143 |
| Total LLM citations | 53 | 28,238 |
Insightly Service
Insightly Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the applications you use today to run your business. What does that mean to you? Mission-critical customer data is available to all your teams, in real time, empowering them to have more relevant conversations that drive customer satisfaction and success.
- Ease of Use
- Features
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface