G2 Vendor Directory

uContact vs. 3CLogic Cloud Call Center

A side-by-side comparison based on G2 review data.

MetricuContact

by net2phone

3CLogic Cloud Call Center

by 3CLogic

Overall rating4.64.5
Review count2750
Ease of use9.58.9
Ease of setup9.98.6
Quality of support9.79.3
Meets requirements9.59.1
NPS77.77777860.416667
Small Business25.9%24.0%
Mid-Market66.7%32.0%
Enterprise7.4%44.0%
Total page views77210
Total LLM citations160175

uContact

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel.

Pros

  • Customer Support
  • Customizability

3CLogic Cloud Call Center

3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and

Pros

  • Customer Support
  • Helpful
  • Positive Experience
  • Efficiency
  • Response Time
  • Ease of Use