G2 Vendor Directory

Twilio SendGrid Email API vs. SAP Engagement Cloud (formerly SAP Emarsys)

A side-by-side comparison based on G2 review data.

MetricTwilio SendGrid Email API

by Twilio

SAP Engagement Cloud (formerly SAP Emarsys)

by SAP

Overall rating4.04.2
Review count369666
Ease of use8.58.4
Ease of setup8.47.6
Quality of support7.98.6
Meets requirements8.78.5
NPS41.89944145.9375
Small Business68.1%24.1%
Mid-Market25.6%53.1%
Enterprise6.3%22.8%
Total page views8381,440
Total LLM citations41,8115,039

Twilio SendGrid Email API

SendGrid makes it simple and stress-free to communicate with your customers. Our technology and expertise helps senders save time, scale their business, and succeed in an ever-changing email landscape. We are trusted by over 80,000 customers globally - big and small - to send over 45 billion emails every month. We help developers send with confidence by providing: FAST AND FRIENDLY INTEGRATION SendGrid's optimized integration tools and standardized API were built by developers for developers to make integrating with SendGrid a breeze.

Pros

  • Ease of Use
  • API Quality
  • User Interface
  • Deliverability
  • Easy Integrations
  • Navigation Ease

SAP Engagement Cloud (formerly SAP Emarsys)

SAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique engagement by connecting real-time customer insights with the operational signals that run the business. As part of the SAP Customer Experience (CX) portfolio, Engagement Cloud enables personalized, AI-driven interactions across every channel—turning moments like orders, service events, and loyalty milestones into timely, relevant experiences that build trust, strengthen relationships, and drive growth.

Pros

  • Ease of Use
  • Automation
  • Features
  • Helpful
  • Personalization
  • Intuitive