Twilio Elastic SIP Trunking vs. Zoom Phone
A side-by-side comparison based on G2 review data.
| Metric | Twilio Elastic SIP Trunking | Zoom Phone |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 10 | 2,683 |
| Ease of use | 8.4 | 9.4 |
| Ease of setup | 7.1 | 9.2 |
| Quality of support | 8.4 | 8.9 |
| Meets requirements | 9.4 | 9.4 |
| NPS | 50 | 76.928896 |
| Small Business | 50.0% | 51.8% |
| Mid-Market | 50.0% | 33.4% |
| Enterprise | 0.0% | 14.9% |
| Total page views | 86 | 3,417 |
| Total LLM citations | 776 | 17,676 |
Twilio Elastic SIP Trunking
Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.
Zoom Phone
The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP.
- Ease of Use
- Video Conferencing
- Reliability
- Easy Communication
- Video Quality
- Features