G2 Vendor Directory

Tubular vs. Qualtrics Customer Experience

A side-by-side comparison based on G2 review data.

MetricTubular

by Chartbeat

Qualtrics Customer Experience

by Qualtrics

Overall rating4.34.3
Review count22752
Ease of use8.28.6
Ease of setup8.37.9
Quality of support9.88.7
Meets requirements8.78.8
NPS47.61904855.647383
Small Business9.1%12.5%
Mid-Market63.6%35.5%
Enterprise27.3%52.0%
Total page views2062,135
Total LLM citations1,52525,291

Tubular

Chartbeat, Inc. includes four product lines — Chartbeat, Tubular, Lineup, and FatTail — and combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization. Tubular Labs, the social video intelligence company, is the only solution that provides a unified view of the content, interests, and behaviors of audiences across Instagram, YouTube, Facebook, Twitch, and more.

Pros

    Qualtrics Customer Experience

    Qualtrics XM for Customer Experience is the customer experience product used by the world's most iconic brands to immediately surface customer friction and guide frontline teams in the moment to better serve clients. Drive company-wide improvement—across processes, products, and digital properties—to increase customer lifetime value. Frontline Care (TM) uses omnichannel analytics and AI-powered automation to deliver powerful, personalized recommendations for every customer straight to your frontline customer care teams so you can increase usage, drive upsell, and reduce churn.

    Pros

    • Ease of Use
    • Analytics
    • Helpful
    • Reporting
    • Feedback Management
    • Insights Generation