Track-It! vs. Vivantio
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Vivantio |
|---|---|---|
| Overall rating | 3.7 | 4.3 |
| Review count | 100 | 295 |
| Ease of use | 8.2 | 8.8 |
| Ease of setup | 7.9 | 8.4 |
| Quality of support | 8.0 | 9.2 |
| Meets requirements | 8.1 | 8.9 |
| NPS | 3.061224 | 51.70068 |
| Small Business | 14.1% | 14.6% |
| Mid-Market | 56.6% | 57.3% |
| Enterprise | 29.3% | 28.1% |
| Total page views | 186 | 506 |
| Total LLM citations | 254 | 484 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Vivantio
Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio helps service teams manage complexity without adding more of it. Built for IT service management, customer service operations, and enterprise service delivery, Vivantio gives teams the structure, flexibility, and visibility they need to improve service over time.
- Ease of Use
- Efficiency
- Customization
- Customizability
- Features
- Customer Support