Track-It! vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | TOPdesk |
|---|---|---|
| Overall rating | 3.7 | 4.1 |
| Review count | 100 | 30 |
| Ease of use | 8.2 | 8.3 |
| Ease of setup | 7.9 | 7.7 |
| Quality of support | 8.0 | 9.0 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 3.061224 | 42.857143 |
| Small Business | 14.1% | 20.0% |
| Mid-Market | 56.6% | 43.3% |
| Enterprise | 29.3% | 36.7% |
| Total page views | 186 | 251 |
| Total LLM citations | 254 | 1,529 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive