G2 Vendor Directory

Track-It! vs. Setapp

A side-by-side comparison based on G2 review data.

MetricTrack-It!

by BMC Helix

Setapp

by Setapp

Overall rating3.74.6
Review count10034
Ease of use8.29.9
Ease of setup7.99.5
Quality of support8.08.0
Meets requirements8.19.4
NPS3.06122481.818182
Small Business14.1%69.7%
Mid-Market56.6%24.2%
Enterprise29.3%6.1%
Total page views186228
Total LLM citations2542,230

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Pros

    Setapp

    Setapp is a unified marketplace for Mac and iPhone users to discover and get hand-picked, secure apps. The platform offers two ways to access apps: Setapp Membership — a subscription to 260+ hand-picked apps for Mac, iOS, and web for one flat fee, with unlimited access, no ads, and no in-app purchases. Setapp Marketplace — a platform where users can buy individual apps from vetted developers on flexible terms, without a Membership.

    Pros

    • Features
    • Ease of Use