Track-It! vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 3.7 | 4.5 |
| Review count | 100 | 2,010 |
| Ease of use | 8.2 | 8.8 |
| Ease of setup | 7.9 | 8.4 |
| Quality of support | 8.0 | 8.8 |
| Meets requirements | 8.1 | 9.1 |
| NPS | 3.061224 | 65.143464 |
| Small Business | 14.1% | 6.0% |
| Mid-Market | 56.6% | 21.9% |
| Enterprise | 29.3% | 72.1% |
| Total page views | 186 | 8,309 |
| Total LLM citations | 254 | 29,556 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations