Track-It! vs. Serval
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Serval |
|---|---|---|
| Overall rating | 3.7 | 4.9 |
| Review count | 100 | 14 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.9 | 9.5 |
| Quality of support | 8.0 | 9.6 |
| Meets requirements | 8.1 | 9.5 |
| NPS | 3.061224 | 100 |
| Small Business | 14.1% | 21.4% |
| Mid-Market | 56.6% | 64.3% |
| Enterprise | 29.3% | 14.3% |
| Total page views | 186 | 318 |
| Total LLM citations | 254 | 637 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Serval
Serval is an AI-native enterprise service management platform that automates employee support requests. Serval has full ITSM functionality including request, incident, problem, change, and knowledge management. They also include a robust CMDB, HAM/SAM workflows, and native access management. Serval is built on a two-agent architecture.