Track-It! vs. OTRS
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | OTRS |
|---|---|---|
| Overall rating | 3.7 | 4.4 |
| Review count | 100 | 38 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 7.9 | 8.2 |
| Quality of support | 8.0 | 9.1 |
| Meets requirements | 8.1 | 9.3 |
| NPS | 3.061224 | 56.756757 |
| Small Business | 14.1% | 7.9% |
| Mid-Market | 56.6% | 31.6% |
| Enterprise | 29.3% | 60.5% |
| Total page views | 186 | 82 |
| Total LLM citations | 254 | 362 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
OTRS
OTRS is a flexible IT service management (ITSM) and service desk platform that helps organizations manage tickets, incidents, service requests, workflows, assets, and support operations from one centralized system. Built for organizations that need more than basic ticketing, OTRS supports ITIL-based service management processes, workflow automation, self-service, knowledge management, SLA management, reporting, and configuration and asset management.
- Tracking Ease
- Ticket Management
- Organization
- Ease of Use
- Management Centralization
- Customizability