Track-It! vs. Helpdesk 365
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Helpdesk 365 |
|---|---|---|
| Overall rating | 3.7 | 4.7 |
| Review count | 100 | 258 |
| Ease of use | 8.2 | 9.5 |
| Ease of setup | 7.9 | 9.3 |
| Quality of support | 8.0 | 9.8 |
| Meets requirements | 8.1 | 9.3 |
| NPS | 3.061224 | 85.214008 |
| Small Business | 14.1% | 14.3% |
| Mid-Market | 56.6% | 73.2% |
| Enterprise | 29.3% | 12.5% |
| Total page views | 186 | 1,405 |
| Total LLM citations | 254 | 2,418 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Helpdesk 365
Helpdesk 365 is a reliable AI-powered helpdesk software built to simplify internal support operations and boost team productivity. Designed for businesses using Microsoft 365, it integrates seamlessly with Microsoft Teams, Outlook, SharePoint, Power BI, and Power Automate and inbuilt MS Copilot so users can manage tickets without leaving the existing workflow. This versatile IT ticketing system supports multiple department mailboxes, integrates with asset management tools, blocks spam emails and domains, and is available in 10 languages.
- Ease of Use
- Customer Support
- Helpful
- Ticket Management
- Features
- Intuitive