Track-It! vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Track-It! | Freshservice |
|---|---|---|
| Overall rating | 3.7 | 4.6 |
| Review count | 100 | 1,366 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 7.9 | 9.0 |
| Quality of support | 8.0 | 9.1 |
| Meets requirements | 8.1 | 9.0 |
| NPS | 3.061224 | 75.644917 |
| Small Business | 14.1% | 18.0% |
| Mid-Market | 56.6% | 60.9% |
| Enterprise | 29.3% | 21.1% |
| Total page views | 186 | 3,143 |
| Total LLM citations | 254 | 28,238 |
Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface