G2 Vendor Directory

Track-It! vs. Alloy Navigator

A side-by-side comparison based on G2 review data.

MetricTrack-It!

by BMC Helix

Alloy Navigator

by Alloy Software

Overall rating3.74.8
Review count100119
Ease of use8.29.3
Ease of setup7.99.3
Quality of support8.09.2
Meets requirements8.18.9
NPS3.06122488.235294
Small Business14.1%63.9%
Mid-Market56.6%31.1%
Enterprise29.3%5.0%
Total page views1861,845
Total LLM citations254621

Track-It!

Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

Pros

    Alloy Navigator

    Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface.

    Pros

    • Asset Management
    • Ease of Use
    • Ticketing System
    • Ticket Management
    • Automation
    • Efficiency