G2 Vendor Directory

Catalyst vs. Gainsight Customer Success

A side-by-side comparison based on G2 review data.

MetricCatalyst

by Totango

Gainsight Customer Success

by Gainsight Inc.

Overall rating4.54.5
Review count6601,767
Ease of use8.98.3
Ease of setup8.57.2
Quality of support9.18.8
Meets requirements8.78.8
NPS72.71341566.474322
Small Business13.0%9.2%
Mid-Market74.7%57.4%
Enterprise12.3%33.3%
Total page views4113,634
Total LLM citations2,62124,897

Catalyst

Catalyst, now part of Totango, empowers teams to identify and capitalize on expansion and upsell opportunities, driving recurring revenue growth. Built to simplify complex strategies, it helps businesses achieve sustainable success by aligning each action with your customer’s key objectives, ensuring they achieve their desired outcomes for your product or service. Catalyst unlocks your team’s potential to deliver smarter, faster, and scalable results, paving the way for long-term success. Learn more here!

Pros

  • Ease of Use
  • Integrations
  • Automation
  • User Interface
  • Customer Engagement
  • Helpful

Gainsight Customer Success

Gainsight Customer Success brings together rich agentic insights, relationship-level intelligence, and a multi-dimensional health scoring to surface risk and expansion opportunities a full quarter earlier, then turns those insights into action through coordinated retention, expansion, and renewal motions across every customer segment, including the long-tail.

Pros

  • Ease of Use
  • Centralized Information
  • Visibility
  • Health Monitoring
  • Customer Support
  • Health Scoring