G2 Vendor Directory

Total Network Inventory vs. SymphonyAI IT Service Management

A side-by-side comparison based on G2 review data.

MetricTotal Network Inventory

by Softinventive Lab

SymphonyAI IT Service Management

by SymphonyAI

Overall rating4.84.6
Review count2468
Ease of use9.39.2
Ease of setup8.68.9
Quality of support9.38.7
Meets requirements9.38.9
NPS91.66666772.727273
Small Business79.2%2.9%
Mid-Market12.5%29.4%
Enterprise8.3%67.6%
Total page views165192
Total LLM citations105700

Total Network Inventory

Total Network Inventory is an on-premises software inventory and PC audit management solution designed for businesses of all sizes. It allows users to scan devices present on a network and provides a report detailing active operating systems, running processes, hardware, software and hotfixes. Total Network Inventory helps users manage inventory, software assets, and logs. The solution groups network assets and allows users to attach comments or other information to them. The reports generated by the system can be copied, printed or exported for further use.

Pros

    SymphonyAI IT Service Management

    SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers.

    Pros

    • Automation
    • User Interface
    • Customizability
    • Easy Setup
    • Ease of Use
    • Monitoring