Torii vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | Torii | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 325 | 789 |
| Ease of use | 9.4 | 9.1 |
| Ease of setup | 9.0 | 8.8 |
| Quality of support | 9.5 | 9.0 |
| Meets requirements | 8.8 | 8.8 |
| NPS | 69.753086 | 53.333333 |
| Small Business | 4.3% | 8.2% |
| Mid-Market | 77.1% | 68.0% |
| Enterprise | 18.6% | 23.9% |
| Total page views | 876 | 1,346 |
| Total LLM citations | 10,930 | 9,590 |
Torii
Torii is security’s SaaS governance copilot, revealing every app and identity—shadow SaaS and AI included—and turning visibility into enforceable control. Security teams eliminate blind spots across their SaaS stack, compress exposure windows, automate access reviews and requests, and close audits on schedule with evidence. With Torii’s always-on agentic AI, you’ll get real-time alerts for new issues, while human-approved fixes ensure no wayward changes.
- Ease of Use
- Application Integration
- Automation
- SaaS Management
- Features
- Security
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction