Tiledesk vs. Typewise

To have fully satisfied customers is complex. Conversation’s actors (chatbots and humans) should handoff to each other many times during a chat to address customers needs. Tiledesk provides a solution orchestrating instant, asynchronous and multichannel communication among all stakeholders of a typical conversational architecture: chatbots, support operators, end users, colleagues, applications, etc. Tiledesk is an open source project, made with passion in Italy.

Typewise is an AI customer experience platform. Businesses use it to run AI agents that resolve customer service requests end to end across email, chat, WhatsApp and social, in any language. It’s a resolution engine, not a chatbot: it looks up the order, applies your policy and closes the ticket, and hands anything needing judgment to a person with full context. You stay in control. Typewise only acts on its own for the cases you approve, every action is logged, and you can pause it for any topic in one click.