G2 Vendor Directory

ThousandEyes vs. New Relic

A side-by-side comparison based on G2 review data.

MetricThousandEyes

by Cisco

New Relic

by New Relic

Overall rating4.54.4
Review count80584
Ease of use8.58.6
Ease of setup8.58.9
Quality of support8.88.8
Meets requirements9.09.1
NPS70.88607659.753954
Small Business8.8%27.5%
Mid-Market12.5%43.1%
Enterprise78.8%29.4%
Total page views4501,950
Total LLM citations2,77925,177

ThousandEyes

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time. With built-in AI and powerful ecosystem integrations, ThousandEyes enables IT teams to proactively detect, diagnose, and resolve issues before they impact end-user experiences. ThousandEyes is deeply integrated across Cisco's entire technology portfolio and beyond, enabling customers to deploy at scale while delivering assurance across Cisco's industry-leading Networking, Security, Collaboration, and Observability solutions.

Pros

  • Features
  • Insights
  • Monitoring
  • Reliability
  • Tracking
  • Issue Detection

New Relic

New Relic is the all-in-one Intelligent Observability platform built to help engineering and IT teams plan, build, deploy, and run software with confidence. By unifying metrics, events, logs, and traces into a single, secure telemetry cloud, New Relic gives over 25 million engineers real time visibility and AI-powered insights across their entire digital estate, from code to cloud. Designed to replace fragmented point solutions, New Relic consolidates full-stack observability into a single source of truth.

Pros

  • Ease of Use
  • Real-time Monitoring
  • Monitoring
  • Insights
  • Analytics
  • User Interface