TheySaid vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | TheySaid | LiveAgent |
|---|---|---|
| Overall rating | 4.8 | 4.5 |
| Review count | 92 | 1,538 |
| Ease of use | 9.5 | 9.1 |
| Ease of setup | 9.7 | 8.9 |
| Quality of support | 9.6 | 9.2 |
| Meets requirements | 9.4 | 9.0 |
| NPS | 89.130435 | 69.277515 |
| Small Business | 55.4% | 66.6% |
| Mid-Market | 33.7% | 23.5% |
| Enterprise | 10.9% | 9.9% |
| Total page views | 669 | 1,682 |
| Total LLM citations | 808 | 13,109 |
TheySaid
TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3.
- Ease
- Simple
- Ease of Use
- AI Integration
- Insights Generation
- Efficiency
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple