G2 Vendor Directory

TheySaid vs. HubSpot Service Hub

A side-by-side comparison based on G2 review data.

MetricTheySaid

by Theysaid inc.

HubSpot Service Hub

by HubSpot

Overall rating4.84.4
Review count923,017
Ease of use9.58.8
Ease of setup9.78.5
Quality of support9.68.9
Meets requirements9.48.7
NPS89.13043559.01752
Small Business55.4%59.5%
Mid-Market33.7%37.0%
Enterprise10.9%3.4%
Total page views6693,631
Total LLM citations80872,551

TheySaid

TheySaid replaces old-school feedback tools with incredibly insightful conversations. We're not your grandpa's survey tool. Instead of boring forms, your AI interviewer asks customers and employees deep and personalized questions to help you really understand why people gave their response. And with TheySaid you can gather any kind of feedback powered by AI: surveys, forms, interviews, user tests and polls. Key Features: 1. Teach AI about your organization by uploading websites or docs 2. Tell us what you want to learn, and AI will create your entire project for you 3.

Pros

  • Ease
  • Simple
  • Ease of Use
  • AI Integration
  • Insights Generation
  • Efficiency

HubSpot Service Hub

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Case Management
  • Efficiency
  • Ticketing Management