G2 Vendor Directory

The Customer Factor vs. Workiz

A side-by-side comparison based on G2 review data.

MetricThe Customer Factor

by TheCustomerFactor.com

Workiz

by Workiz

Overall rating4.64.5
Review count10247
Ease of use8.29.0
Ease of setup8.68.9
Quality of support8.88.9
Meets requirements9.18.9
NPS7073.858921
Small Business80.0%96.6%
Mid-Market20.0%3.0%
Enterprise0.0%0.4%
Total page views211,113
Total LLM citations2314,581

The Customer Factor

The Customer Factor is a service management software that allows you to track the aspects of your business with automated features to help you manage quality, productivity and more.

Pros

    Workiz

    You’ve built something real. Brick by brick, call by call. You didn’t wait for a blueprint, you became the blueprint. You’ve put in the work, made the tough decisions, and built your business on your own terms. We’re not here to rewrite your story. We’re here to help you amplify it. To give you the tools to move forward, not start from scratch. Workiz was built for service pros who already know what it takes — the hard work, the late hours, the persistence. You’ve figured out how to make things run, but we know it can be done smarter, faster, and more efficiently. No wasted steps.

    Pros

    • Customer Support
    • Ease of Use
    • User-Friendly
    • Integrations
    • Scheduling Management
    • Easy Integration