The Customer Factor vs. ServiceTitan
A side-by-side comparison based on G2 review data.
| Metric | The Customer Factor | ServiceTitan |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 10 | 381 |
| Ease of use | 8.2 | 8.6 |
| Ease of setup | 8.6 | 7.1 |
| Quality of support | 8.8 | 8.0 |
| Meets requirements | 9.1 | 8.9 |
| NPS | 70 | 66.042781 |
| Small Business | 80.0% | 65.7% |
| Mid-Market | 20.0% | 32.4% |
| Enterprise | 0.0% | 1.9% |
| Total page views | 21 | 3,706 |
| Total LLM citations | 23 | 40,093 |
The Customer Factor
The Customer Factor is a service management software that allows you to track the aspects of your business with automated features to help you manage quality, productivity and more.
ServiceTitan
Ready to grow your service business? Meet ServiceTitan. ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ServiceTitan is powerful yet easy to use, combining scheduling, dispatch, invoicing, sales, marketing, reporting, and more in a mobile, cloud-based platform.
- Ease of Use
- Customer Support
- Features
- Tracking
- Efficiency
- Improvement