The Customer Factor vs. Raken
A side-by-side comparison based on G2 review data.
| Metric | The Customer Factor | Raken |
|---|---|---|
| Overall rating | 4.6 | 4.6 |
| Review count | 10 | 115 |
| Ease of use | 8.2 | 9.3 |
| Ease of setup | 8.6 | 9.3 |
| Quality of support | 8.8 | 9.3 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 70 | 71.681416 |
| Small Business | 80.0% | 61.9% |
| Mid-Market | 20.0% | 35.4% |
| Enterprise | 0.0% | 2.7% |
| Total page views | 21 | 654 |
| Total LLM citations | 23 | 4,562 |
The Customer Factor
The Customer Factor is a service management software that allows you to track the aspects of your business with automated features to help you manage quality, productivity and more.
Raken
Raken is an all-in-one field management app built for the construction industry. Use our streamlined web and mobile tools to quickly collect accurate data from the field and share it with the office in real time. Featuring digital daily reports, time and production tracking, safety and quality management, document management, and more, you’ll have everything you need to keep projects on track in one convenient location. We replace disorganized documentation with real-time visibility and actionable insights.
- Ease of Use
- Features
- Customer Support
- Photo Management
- Simple
- Organization