Tesseract vs. ServiceNow Field Service Management
A side-by-side comparison based on G2 review data.
| Metric | Tesseract | ServiceNow Field Service Management |
|---|---|---|
| Overall rating | 4.4 | 4.3 |
| Review count | 21 | 179 |
| Ease of use | 8.0 | 8.6 |
| Ease of setup | 7.7 | 8.4 |
| Quality of support | 7.5 | 8.8 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 47.368421 | 51.445087 |
| Small Business | 38.1% | 27.7% |
| Mid-Market | 28.6% | 35.8% |
| Enterprise | 33.3% | 36.5% |
| Total page views | 87 | 1,960 |
| Total LLM citations | 374 | 11,402 |
Tesseract
Tesseract is a comprehensive, cloud-based field service management solution designed to streamline service operations for organizations managing and maintaining assets in the field. Developed by Asolvi, Tesseract offers an end-to-end platform that enhances operational efficiency, optimizes resource allocation, and improves service delivery. Its flexibility allows businesses to adapt to evolving customer needs and scale as they grow. Key Features and Functionality: - Scheduling: Efficiently plan and assign tasks to field service agents, ensuring optimal use of resources.
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management