Tenfold vs. Talkdesk
A side-by-side comparison based on G2 review data.
| Metric | Tenfold | Talkdesk |
|---|---|---|
| Overall rating | 4.5 | 4.4 |
| Review count | 172 | 2,606 |
| Ease of use | 9.4 | 9.2 |
| Ease of setup | 9.2 | 9.0 |
| Quality of support | 9.1 | 9.0 |
| Meets requirements | 9.0 | 9.1 |
| NPS | 68.263473 | 64.518695 |
| Small Business | 27.9% | 20.0% |
| Mid-Market | 41.9% | 60.1% |
| Enterprise | 30.2% | 19.9% |
| Total page views | 45 | 4,672 |
| Total LLM citations | 132 | 25,552 |
Tenfold
Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity.
- Integrations
- Tools
- Accuracy of Information
- Salesforce Integration
- Call Management
- User Interface
Talkdesk
Talkdesk provides a customer experience platform that helps organizations operate a human-AI hybrid workforce across service, sales, and support. The platform includes enterprise-grade Contact Center as a Service (CCaaS) to support the human workforce and Customer Experience Automation (CXA) to build and manage the AI workforce and orchestrate work across both. CXA can work with Talkdesk CCaaS or an existing third-party contact center. CXA uses agentic AI and multi-agent orchestration to automate and coordinate how customer needs are resolved.
- Ease of Use
- Efficiency
- Features
- Call Management
- Helpful
- Customer Support