Teamwork Desk vs. LiveAgent
A side-by-side comparison based on G2 review data.
| Metric | Teamwork Desk | LiveAgent |
|---|---|---|
| Overall rating | 4.3 | 4.5 |
| Review count | 58 | 1,538 |
| Ease of use | 9.0 | 9.1 |
| Ease of setup | 8.9 | 8.9 |
| Quality of support | 8.9 | 9.2 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 58.62069 | 69.277515 |
| Small Business | 70.7% | 66.6% |
| Mid-Market | 24.1% | 23.5% |
| Enterprise | 5.2% | 9.9% |
| Total page views | 91 | 1,682 |
| Total LLM citations | 179 | 13,109 |
Teamwork Desk
Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location
- Features
- Efficiency
- Management Centralization
- Automation
- Ease of Use
- Tracking Ease
LiveAgent
LiveAgent is an AI help desk for support teams. AI agents answer chats and handle tickets alongside your team, all in one shared inbox. Every plan includes AI with no per-resolution fees. Plans start at $15 per agent/month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 CX agents in G2's AI Agent Evaluation, with 195 of 230 points. It is made by Quality Unit, founded in 2004. AI in every plan Every plan has the same AI features; plans differ in how many AI agents you can run (1, 5, 50 or unlimited).
- Ease of Use
- Features
- Customer Support
- Helpful
- Efficiency
- Simple