G2 Vendor Directory

Teamwork Desk vs. GoTo Connect

A side-by-side comparison based on G2 review data.

MetricTeamwork Desk

by Teamwork

GoTo Connect

by GoTo

Overall rating4.34.4
Review count581,422
Ease of use9.09.1
Ease of setup8.98.9
Quality of support8.99.0
Meets requirements9.09.2
NPS58.6206965.425913
Small Business70.7%70.8%
Mid-Market24.1%24.6%
Enterprise5.2%4.6%
Total page views912,301
Total LLM citations17912,252

Teamwork Desk

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money. The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience. - Seamless integration with Teamwork - Drive revenue - Track, report, and bill client requests - Save time by automating repetitive work - Manage all your client emails in one location

Pros

  • Features
  • Efficiency
  • Management Centralization
  • Automation
  • Ease of Use
  • Tracking Ease

GoTo Connect

GoTo Connect is the ultimate business communications solution for small, midsize, and multi-location organizations, delivering powerful cloud-based voice, video, and messaging—plus advanced features—all in one seamless platform. Our award-winning, all-in-one system is simple to deploy, manage, and scale, empowering teams to connect right away. With AI-driven tools like AI Receptionist, robust cloud infrastructure, and deep integrations, GoTo Connect streamlines communication, boosts productivity, and drives seamless collaboration.

Pros

  • Ease of Use
  • Customer Support
  • Reliability
  • Easy Setup
  • Features
  • User Interface