SymphonyAI IT Service Management vs. NinjaOne
A side-by-side comparison based on G2 review data.
| Metric | SymphonyAI IT Service Management | NinjaOne |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 68 | 5,553 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 8.9 | 9.2 |
| Quality of support | 8.7 | 9.2 |
| Meets requirements | 8.9 | 9.2 |
| NPS | 72.727273 | 82.241285 |
| Small Business | 2.9% | 46.2% |
| Mid-Market | 29.4% | 46.4% |
| Enterprise | 67.6% | 7.4% |
| Total page views | 192 | 12,935 |
| Total LLM citations | 700 | 44,059 |
SymphonyAI IT Service Management
SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers.
- Automation
- User Interface
- Customizability
- Easy Setup
- Ease of Use
- Monitoring
NinjaOne
NinjaOne unifies IT to simplify work for 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
- Ease of Use
- Features
- Remote Access
- Automation
- Customer Support
- User Interface