G2 Vendor Directory

SymphonyAI IT Service Management vs. AssetSonar

A side-by-side comparison based on G2 review data.

MetricSymphonyAI IT Service Management

by SymphonyAI

AssetSonar

by EZO

Overall rating4.64.5
Review count6889
Ease of use9.29.0
Ease of setup8.98.8
Quality of support8.79.3
Meets requirements8.98.8
NPS72.72727360.91954
Small Business2.9%10.1%
Mid-Market29.4%75.9%
Enterprise67.6%13.9%
Total page views1921,129
Total LLM citations7002,737

SymphonyAI IT Service Management

SymphonyAI IT Service Management offers an enterprise-class solution that delivers measurable business outcomes leveraging automation, predictive, and generative AI. Customers have been able to automate 60% of service requests, achieve a 50% faster resolution, and realize a 30% savings on hardware and software costs using our ITSM platform. We are recognized as a Gartner Customers’ Choice, featured as a leader and significant player in many leading analyst reports. Leading global companies like KPMG, Toyota, Trelix, Ameritas, Hershey’s, Smart & Final, are SymphonyAI customers.

Pros

  • Automation
  • User Interface
  • Customizability
  • Easy Setup
  • Ease of Use
  • Monitoring

AssetSonar

Cloud-based IT asset management platform bringing endpoint, identity, procurement, service, and usage data into one connected workspace so IT teams can see what they own, who is using it, where it is, and what needs attention. AssetSonar is EZO's connected IT management platform that unifies IT asset management (ITAM), IT service management (ITSM), and software asset management (SAM) in one system. It helps IT teams manage hardware, software, licenses, tickets, configuration items, patches, and employee technology workflows without stitching together spreadsheets and disconnected tools.

Pros

  • Asset Management
  • Ease of Use
  • Product Quality
  • Integrations
  • Efficiency
  • Simple