Sutherland Agent Success vs. Substrata
A side-by-side comparison based on G2 review data.
| Metric | Sutherland Agent Success | Substrata |
|---|---|---|
| Overall rating | 4.9 | 4.9 |
| Review count | 11 | 1,132 |
| Ease of use | 9.7 | 9.8 |
| Ease of setup | 9.7 | 9.8 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 9.3 | 9.7 |
| NPS | 100 | 98.850575 |
| Small Business | 9.1% | 44.3% |
| Mid-Market | 9.1% | 39.8% |
| Enterprise | 81.8% | 15.9% |
| Total page views | 23 | 18,006 |
| Total LLM citations | 15 | 3,093 |
Sutherland Agent Success
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
Substrata
Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.
- Accuracy
- Helpful
- Conversation Analysis
- Insights
- Time-saving
- Analytics