Sutherland Agent Success vs. Scratchpad
A side-by-side comparison based on G2 review data.
| Metric | Sutherland Agent Success | Scratchpad |
|---|---|---|
| Overall rating | 4.9 | 4.8 |
| Review count | 11 | 1,493 |
| Ease of use | 9.7 | 9.6 |
| Ease of setup | 9.7 | 9.5 |
| Quality of support | 9.2 | 9.7 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 100 | 91.032609 |
| Small Business | 9.1% | 21.2% |
| Mid-Market | 9.1% | 57.9% |
| Enterprise | 81.8% | 20.9% |
| Total page views | 23 | 535 |
| Total LLM citations | 15 | 2,284 |
Sutherland Agent Success
Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
Scratchpad
Scratchpad: The AI workspace for sales Remove admin work. Execute flawlessly. Win more deals. Scratchpad is the AI workspace built for sales. It removes admin work for sellers and drives strategy and execution on every deal — automated before and after every call. Sellers use Scratchpad to: - Update Salesforce fields from calls, emails, and notes - Take structured notes tied to opportunities and accounts - Draft follow-ups, business cases, and handoff docs - Review deals, surface risks, and prep for next steps - Qualify pipeline consistently with MEDDIC, SPICED, or custom criteria - The
- Ease of Use
- Helpful
- Salesforce Integration
- Time-saving
- Daily Use
- CRM Integration