G2 Vendor Directory

Sutherland Agent Success vs. Crossbeam

A side-by-side comparison based on G2 review data.

MetricSutherland Agent Success

by Sutherland

Crossbeam

by Crossbeam

Overall rating4.94.8
Review count11417
Ease of use9.79.1
Ease of setup9.79.1
Quality of support9.29.6
Meets requirements9.39.2
NPS10088.192771
Small Business9.1%15.8%
Mid-Market9.1%61.8%
Enterprise81.8%22.4%
Total page views231,263
Total LLM citations156,293

Sutherland Agent Success

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. This technology ensures that our clients deliver a fantastic customer experience every time. Our client base consists of some of the most well-known brands in the world and we’ve proven to generate a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.

Pros

    Crossbeam

    Crossbeam is the Ecosystem Revenue Platform that empowers go-to-market teams to securely share and access unique ecosystem insights from your partners' CRMs to uncover new opportunities, target the right accounts, and achieve your revenue goals. Connect with 30,000+ companies on the Crossbeam Network and identify the fastest path to revenue with Ecosystem Intelligence, recommended plays for your revenue team, and warm intros and co-selling with your partners.

    Pros

    • Ease of Use
    • Partnerships Management
    • Partnerships
    • Data Sharing
    • Account Mapping
    • CRM Integration