SurveyRock vs. Hotjar by Contentsquare
A side-by-side comparison based on G2 review data.
| Metric | SurveyRock | Hotjar by Contentsquare |
|---|---|---|
| Overall rating | 4.3 | 4.3 |
| Review count | 115 | 345 |
| Ease of use | 9.0 | 9.1 |
| Ease of setup | 9.1 | 9.1 |
| Quality of support | 8.8 | 8.8 |
| Meets requirements | 8.9 | 8.8 |
| NPS | 54.054054 | 55.120482 |
| Small Business | 50.9% | 52.5% |
| Mid-Market | 35.5% | 37.9% |
| Enterprise | 13.6% | 9.6% |
| Total page views | 380 | 1,347 |
| Total LLM citations | 128 | 5,035 |
SurveyRock
SurveyRock is a feedback platform that doesn't stop at collecting answers: it reads them. Open-text responses are grouped into themes automatically, sentiment is tracked, and executive summaries are drafted — so understanding the results doesn't depend on someone having research time free. When a result crosses a threshold that matters, a workflow can act on it directly: alert the owner, kick off a follow-up, or route the response, so feedback doesn't just end in a dashboard.
- Ease of Use
- Quick Setup
- Simple
- Customization
- Helpful
- Setup Ease
Hotjar by Contentsquare
Hotjar by Contentsquare is the experience platform for teams who want to build better digital journeys, faster. With trusted data, context-aware AI, and built-in testing, it helps you optimize every part of the customer (or agent) journey. You can now understand, prioritize, and act faster to create experiences people love.
- Ease of Use
- Features
- Heatmaps
- Helpful
- Session Replay
- Session Recordings