SurveyRock vs. Delighted
A side-by-side comparison based on G2 review data.
| Metric | SurveyRock | Delighted |
|---|---|---|
| Overall rating | 4.3 | 4.7 |
| Review count | 115 | 60 |
| Ease of use | 9.0 | 9.6 |
| Ease of setup | 9.1 | 9.5 |
| Quality of support | 8.8 | 9.4 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 54.054054 | 83.050847 |
| Small Business | 50.9% | 40.0% |
| Mid-Market | 35.5% | 58.3% |
| Enterprise | 13.6% | 1.7% |
| Total page views | 380 | 413 |
| Total LLM citations | 128 | 2,131 |
SurveyRock
SurveyRock is a feedback platform that doesn't stop at collecting answers: it reads them. Open-text responses are grouped into themes automatically, sentiment is tracked, and executive summaries are drafted — so understanding the results doesn't depend on someone having research time free. When a result crosses a threshold that matters, a workflow can act on it directly: alert the owner, kick off a follow-up, or route the response, so feedback doesn't just end in a dashboard.
- Ease of Use
- Quick Setup
- Simple
- Customization
- Helpful
- Setup Ease
Delighted
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.