Supportbench vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Supportbench | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 138 | 1,296 |
| Ease of use | 9.6 | 9.2 |
| Ease of setup | 9.4 | 9.1 |
| Quality of support | 9.7 | 9.3 |
| Meets requirements | 9.6 | 9.1 |
| NPS | 92.647059 | 70.73751 |
| Small Business | 57.2% | 66.7% |
| Mid-Market | 36.2% | 27.4% |
| Enterprise | 6.5% | 5.9% |
| Total page views | 325 | 2,199 |
| Total LLM citations | 195 | 2,577 |
Supportbench
Supportbench is a TOP rated premium customer support software for businesses seeking advanced, affordable, scalable solutions. It boasts features such as dynamic SLAs, a KCS knowledge base, AI-powered ChatGPT knowledge base bots, and customizable dashboards. With Salesforce synchronization, advanced customer portals, chatbot capabilities, and an easy-to-use API, Supportbench enhances customer experiences, optimizes support operations, and empowers teams with actionable insights.
- Visibility
- Knowledge Base
- Efficiency
- Automation
- Customization
- Customer Support
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration