G2 Vendor Directory

Stream Chat vs. Twilio

A side-by-side comparison based on G2 review data.

MetricStream Chat

by Stream

Twilio

by Twilio

Overall rating4.54.0
Review count53534
Ease of use9.18.3
Ease of setup8.97.9
Quality of support9.28.1
Meets requirements9.38.9
NPS61.53846249.24406
Small Business64.2%50.4%
Mid-Market22.6%31.4%
Enterprise13.2%18.3%
Total page views3743,450
Total LLM citations11233,194

Stream Chat

Stream Chat is a messaging API and SDK suite for developers building in-app chat. Teams integrate it to ship production messaging in weeks instead of building and maintaining real-time infrastructure in-house. Client SDKs cover React, Swift, Android, Flutter, React Native, Angular, JavaScript, Unity, and Unreal, each with a UI kit you can customize or replace entirely. The backend runs on Go and RocksDB across 12 global edge locations, holding sub-40ms latency and 5M concurrent connections in a single channel behind a 99.999% uptime SLA.

Pros

  • Ease of Use
  • Integrations
  • Simple
  • Features
  • Easy Integrations
  • API Integration

Twilio

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio enables companies to use communications and data to add intelligence and security to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.

Pros

  • Ease of Use
  • Easy Integrations
  • Integrations
  • Easy Setup
  • API Integration
  • Reliability