SQM CX Quality™ vs. ReflexAI

SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.

ReflexAI is the conversation performance platform for high-stakes work. We help organizations practice, measure, and improve the conversations that carry real consequences, whether that's a crisis counselor picking up a call, a leasing agent qualifying a resident, a loan officer walking someone through their options, or an enrollment specialist helping someone access coverage or care. Two components of the platform work together to make that possible, and they're built to be used as one system. Prepare gives frontline teams a place to practice before they're on a live conversation.