SQM CX Quality™ vs. Puzzel CX Platform
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Puzzel CX Platform |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 379 | 166 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 9.0 | 8.6 |
| Quality of support | 9.2 | 9.0 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 66.666667 | 71.165644 |
| Small Business | 8.1% | 25.3% |
| Mid-Market | 52.5% | 53.8% |
| Enterprise | 39.4% | 20.9% |
| Total page views | 518 | 245 |
| Total LLM citations | 38 | 1,750 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Puzzel CX Platform
Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools.
- Ease of Use
- Customer Support
- Helpful
- Efficiency
- Features
- User Interface