SQM CX Quality™ vs. Mihup
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Mihup |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 379 | 68 |
| Ease of use | 9.1 | 9.4 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.3 | 9.3 |
| NPS | 66.666667 | 80.597015 |
| Small Business | 8.1% | 25.0% |
| Mid-Market | 52.5% | 57.4% |
| Enterprise | 39.4% | 17.6% |
| Total page views | 518 | 536 |
| Total LLM citations | 38 | 509 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Mihup
Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities.
- Accuracy
- Ease of Use
- Features
- Efficiency
- Artificial Intelligence
- Conversation Analysis