SQM CX Quality™ vs. Level AI
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Level AI |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 379 | 222 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 9.0 | 9.0 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.3 | 9.0 |
| NPS | 66.666667 | 75.700935 |
| Small Business | 8.1% | 10.5% |
| Mid-Market | 52.5% | 56.4% |
| Enterprise | 39.4% | 33.2% |
| Total page views | 518 | 1,538 |
| Total LLM citations | 38 | 7,032 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Level AI
Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth.
- Ease of Use
- Helpful
- Efficiency
- Accuracy
- User Interface
- Insights