SQM CX Quality™ vs. Cresta
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Cresta |
|---|---|---|
| Overall rating | 4.5 | 4.3 |
| Review count | 379 | 46 |
| Ease of use | 9.1 | 9.2 |
| Ease of setup | 9.0 | 8.5 |
| Quality of support | 9.2 | 9.0 |
| Meets requirements | 9.3 | 8.7 |
| NPS | 66.666667 | 45.652174 |
| Small Business | 8.1% | 11.1% |
| Mid-Market | 52.5% | 44.4% |
| Enterprise | 39.4% | 44.4% |
| Total page views | 518 | 1,417 |
| Total LLM citations | 38 | 13,166 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Cresta
Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster.
- Ease of Use
- Call Recording
- Helpful
- Efficiency
- Coaching
- Team Management