SQM CX Quality™ vs. Centrical
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | Centrical |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 379 | 128 |
| Ease of use | 9.1 | 9.2 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.2 | 9.6 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 66.666667 | 78.04878 |
| Small Business | 8.1% | 4.7% |
| Mid-Market | 52.5% | 46.1% |
| Enterprise | 39.4% | 49.2% |
| Total page views | 518 | 413 |
| Total LLM citations | 38 | 1,715 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
Centrical
Centrical is the Workforce Orchestration System for the hybrid frontline, where people and AI agents play as one team. Across sales, service, and operations, Centrical turns a business goal into a running performance program, building the KPIs, learning, coaching, simulations, and challenges needed to turn strategy into frontline behavior, and behavior into outcomes.
- Helpful
- Gamification
- Fun
- Employee Engagement
- Motivation
- Ease of Use