SQM CX Quality™ vs. CallFinder
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | CallFinder |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 379 | 27 |
| Ease of use | 9.1 | 8.0 |
| Ease of setup | 9.0 | 9.3 |
| Quality of support | 9.2 | 9.5 |
| Meets requirements | 9.3 | 8.6 |
| NPS | 66.666667 | 62.962963 |
| Small Business | 8.1% | 11.1% |
| Mid-Market | 52.5% | 85.2% |
| Enterprise | 39.4% | 3.7% |
| Total page views | 518 | 116 |
| Total LLM citations | 38 | 174 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
CallFinder
Transform Your QA with the Speech Analytics Experts: CallFinder’s speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. Turn everyday conversations into coaching and growth opportunities. Unlike systems that rely solely on automation, we blend AI precision with the human element of coaching to drive real behavioral change.
- Data Management
- Analytics
- Ease of Use
- Helpful
- Recording Features
- Transcription Accuracy