SQM CX Quality™ vs. 3CLogic Cloud Call Center
A side-by-side comparison based on G2 review data.
| Metric | SQM CX Quality™ | 3CLogic Cloud Call Center |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 379 | 50 |
| Ease of use | 9.1 | 8.9 |
| Ease of setup | 9.0 | 8.6 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.3 | 9.1 |
| NPS | 66.666667 | 60.416667 |
| Small Business | 8.1% | 24.0% |
| Mid-Market | 52.5% | 32.0% |
| Enterprise | 39.4% | 44.0% |
| Total page views | 518 | 210 |
| Total LLM citations | 38 | 175 |
SQM CX Quality™
SQM's CX Quality product is an AutoCX software tool that helps contact centers predict, benchmark, diagnose, and improve customer experience. SQM's AutoCX software can evaluate 100% of customer interactions or operate using defined agent, team, or line-of-business quotas. Our predictive CX models measure key outcomes such as CSAT, First Call Resolution, and Call Resolution, with predicted CSAT achieving up to 95% alignment with post-call survey results. A key differentiator is benchmarking.
- Ease of Use
- Helpful
- Navigation Ease
- Easy Access
- Coaching
- Experience Improvement
3CLogic Cloud Call Center
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms (i.e.: ServiceNow, SAP, Salesforce, etc.). Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and
- Customer Support
- Helpful
- Positive Experience
- Efficiency
- Response Time
- Ease of Use