Splunk Real User Monitoring vs. ServiceNow Cloud Observability (formerly LightStep)
A side-by-side comparison based on G2 review data.
| Metric | Splunk Real User Monitoring | ServiceNow Cloud Observability (formerly LightStep) |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 12 | 20 |
| Ease of use | 8.1 | 9.3 |
| Ease of setup | 8.4 | 9.0 |
| Quality of support | 8.9 | 9.7 |
| Meets requirements | 8.6 | 9.2 |
| NPS | 54.545455 | 73.684211 |
| Small Business | 16.7% | 20.0% |
| Mid-Market | 33.3% | 35.0% |
| Enterprise | 50.0% | 45.0% |
| Total page views | 80 | 59 |
| Total LLM citations | 45 | 238 |
Splunk Real User Monitoring
Splunk Real User Monitoring (RUM) helps you understand, measure, and improve your end user experience. Splunk RUM stitches together complete user sessions in an end to end view with backend performance, helping you understand how your entire environment impacts your customer experience, from backend services to web browsers and native mobile applications (iOS and Android).
- Monitoring
- Replay Features
- Tracing
- Deep Insights
- Analytics
- Real-time Monitoring
ServiceNow Cloud Observability (formerly LightStep)
Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.