Splunk On-Call vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Splunk On-Call | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 52 | 1,366 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 9.1 | 9.0 |
| Quality of support | 9.2 | 9.1 |
| Meets requirements | 9.0 | 9.0 |
| NPS | 67.307692 | 75.644917 |
| Small Business | 19.2% | 18.0% |
| Mid-Market | 46.2% | 60.9% |
| Enterprise | 34.6% | 21.1% |
| Total page views | 223 | 3,143 |
| Total LLM citations | 1,252 | 28,238 |
Splunk On-Call
Splunk On-Call makes on-call management less frustrating while reducing mean time to acknowledge and resolve incidents. Splunk On-Call empowers DevOps teams by delivering alerts to the right people so they can collaborate and solve problems. Teams receive context-rich notifications and collaborate cross-functionally to empower fast, efficient incident resolution with reduced downtime. Stakeholders can gain visibility to critical incidents and steps taken to resolve them.
- Alerting System
- Alert Management
- Incident Management
- Flexibility
- Customization
- Integrations
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface